how to order |
如何定制寵物毛髮紀念飾物
BE EXCITED FOR THE DELIVERY
等待你的PAWELLERY到手
製作前我們會與您聯繫，討論和確認細節，
以確保設計準確無誤。
訂單處理時間為確認訂單後14-20個工作日，
視情況及首飾類型而定，請期待收到您的精美作品。
Before production, we will CONTACT you to discuss and confirm details to ensure an accurate design. Order processing time is 14-20 working days, depending on the circumstances. Please look forward to receiving your masterpiece at home.
exchange | 換貨
Custom-made products are non-returnable and non-exchangeable.
If needed, please contact us: WhatsApp +852 97770255 and provide a photo of the damaged item along with your order number.
定制貨品不設退換
如有需要，請聯繫我們:
WhatsApp +852 97770255
並提供損壞物品的照片以及您的訂單號碼。
shipping | 寄送
We offer SF Express as our designated courier service.
Our aim is to dispatch custom orders within 14-20 business days (Monday to Friday) and
ensure delivery within 2-5 days thereafter.
Please note that delivery times are provided as approximate estimates and commence
from the date of dispatch.
我們提供順豐速運作為我們指定的快遞服務。
承落在14-20個工作日內（週一至週五）發送客製訂單，
並確保在2-5天內送達。
請注意送達時間僅供參考，並從發送日期開始計算。
pick up | 親身取貨
We will participate in market events from time to time, where customers can pick up their orders in person or place new orders.
我們將不定期參與市集活動，客人可於親臨市集取貨或下單。
terms | 條款
Privacy Policy
This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from ongukygu.com (referred to as the “Site”).
Personal Information We Collect
When you visit the Site, we automatically gather certain information about your device. This includes details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, we collect information about the specific web pages or products you view, as well as the websites or search terms that led you to the Site. We refer to this automatically collected data as “Device Information.”
We collect Device Information through various technologies, including cookies, log files, and web beacons.
When you make a purchase or attempt to do so through the Site, we collect specific information from you, such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we mention “Personal Information” in this Privacy Policy, we’re referring to both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information we collect to fulfill orders placed through the Site, including processing payments, arranging shipping, and providing invoices or order confirmations. Additionally, we use this information to:
- Communicate with you.
- Screen orders for potential risk or fraud.
- Provide you with information or advertising about our products or services, in line with your preferences.
We utilize Device Information to help us identify potential risks and fraud, especially concerning your IP address. Furthermore, we use this data to improve and optimize the Site, including generating analytics about how our customers browse and interact with it, and to evaluate the success of our marketing and advertising efforts.
Sharing Your Personal Information
We share your Personal Information with third parties to assist us in utilizing it as described above. For instance, we use Shopify to power our online store and Google Analytics to understand how customers use the Site. You can find more information about how these third parties use your Personal Information in their respective privacy policies. Additionally, we may share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. You can opt out of targeted advertising through various platforms, including Facebook and Google, or by visiting the Digital Advertising Alliance’s opt-out portal.
Do Not Track
Please note that we do not change our data collection and use practices when we receive a Do Not Track signal from your browser.
Your Rights
If you’re a European resident, you have the right to access, correct, update, or delete your personal information. If you wish to exercise this right, please contact us using the information provided below. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.
Data Retention
We will retain your Order Information for our records unless you request its deletion.
Changes
We may update this Privacy Policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
If you have any questions, concerns, or complaints regarding our privacy practices or this Privacy Policy, please contact us via whatsapp +852 97770255